"electric power service for the people . . . by the people"
| Physical Address:
Page Electric Utility |
U.S. Mail Address:
Page Electric Utility |
Express Mail Address:
Page Electric Utility |
Telephone: (928) 645-2419
Fax: (928) 645-5322
E-Mail: kent@PageElectric.org
Page Electric Utility is a municipal electric utility serving the City of Page, Arizona. The City acquired its electrical distribution system from Arizona Public Service Company (APS) in 1985.
Rules and Regulations
Application for Electric Service - Residential Adobe Acrobat (pdf) File
Application for Electric Service - Commercial Adobe Acrobat (pdf) File
Rules and Regulations (Amended 2/13/2001)
1. Introduction
A. Page Electric Utility is a nonprofit, public power entity which is owned and operated by the City of Page, and is therefore owned by the citizens of the community and the customers whom it serves. It is the intention of the Board of Directors, management and employees of the Utility to provide its customers/owners with electric service which is reliable, safe, and economical.
B. The following Rules & Regulations for Electric Service have been adopted by the Board and made available to the public in order to ensure that each customer may understand what his rights and responsibilities are and to ensure that all customers are treated fairly and equitably.
C. Each customer, upon signing for service, or upon the taking of service is bound by the Rules and Regulations for Electric Service contained herein or as they may be amended from time to time in a regular and legal manner.
2. Application for Service
A. All applications for service must be made in person at the office of the Utility located at 19 Poplar Street on forms provided.
B. Customers having more than one residence or place of business, or who desire more than one type of available service must make a separate application for each location or type of service.
C. Where service is requested by two or more individuals, the Utility shall have the right to collect the full amount due the Utility from any one of the applicants.
D. The Utility shall determine the class of service appropriate to the applicant. In the event that the applicant could be served under more than one rate schedule or class of service, the one which results in the least cost to the applicant shall be selected.
E. Service will not be granted to an applicant under 18 years of age without special approval from the General Manager.
3. Grounds for Refusal of Service
A. The Utility will refuse service to any applicant who owes money to the Utility for any prior service or for any required fees or deposits until payment is made, or arrangements are made satisfactory to the Utility; or if unsafe conditions exist on the premises to be served; or if applicant is in violation of the Utility's Rules and Regulations for Electric Service; or if the premises have not been inspected as required by applicable laws or ordinances or for any other reason which in the judgment of the Utility would be contrary to law or to the public interest.
B. Any applicant who has been refused service shall have the right to appeal such decision in writing to the Utility Board within five (5) working days.
C. Any applicant refusing to produce proper identification as requested by Page Electric Utility will not be given service from this Utility. (Proper identification would be, but will not be limited to the following: one form of picture ID, social security number, or driver's license.)
4. Deposits to Secure Payment
A. The Utility will require from any new commercial or industrial applicant a deposit to secure payment of bills at each service location in an amount not to exceed two (2) times the estimated average monthly bill, but in no case will this be less than $150.00. A certificate of deposit or a time deposit made payable to Page Electric is acceptable to secure all accounts. The instrument must be crafted so that any interest accrues to the customer. Page Electric will not account for any interest. The minimum amount of a certificate of deposit is $500.00. The Utility will require a cash deposit of $150.00 for residential accounts.
Customers currently on the system who have established a satisfactory payment record with the Utility for a period of two years, either at a previous address within the service area of the Utility, or at the current address, may, at the discretion of Management, have the requirement for a security deposit waived.
For a new or existing commercial applicant to secure their account, the Utility offers the customer an option to provide a surety bond in lieu of a cash deposit or certificate of deposit. The bond must be issued by a licensed, bonded company. The bond shall be perpetual in nature (non-expiring) until the customer discontinues electric service. The bond shall be subject to cancellation upon not less than sixty (60) days in writing to the Utility. The face value of the bond shall be equal to two (2) times the actual or estimated monthly amount of the customer's bill. All costs of issuing and maintaining the bond shall be borne by the customer.
B. A customer who becomes delinquent according to Section 6C will be required to pay, in addition to the delinquent bill, a deposit installment equal to twenty percent (20%) of the deposit for that class of service. Each month that a customer subsequently becomes delinquent, an additional installment will be due and payable until the full amount of the deposit is paid for that class of service.
C. Security deposits shall be required of existing customers who have had services discontinued for nonpayment.
D. The effectiveness of security deposits to guarantee payment and prevent loss to the Utility and its customers will be reviewed from time to time, and the Utility reserves the right to increase or decrease the amount of deposit required of applicants and existing customers.
E. Deposits to secure payment will be held on the customer's account until the customer discontinues service and leaves the PEU system. If the customer discontinues service, the deposit will be credited to the final bill.
In the case of customer deposits made on and after July 1, 1994, a $5.00 credit will be posted on the customer's December bill each year until the customer leaves the system as provided above. The provision applies only to full deposits in the amount of $150.00. Partial deposits paid in satisfaction of other delinquency provisions of the Rules and Regulations are not eligible for the yearly $5.00 credit.
5. Service Fee for Establishment or Re-establishment of Service
A. The Utility shall charge a service fee or $15.00 for the initial establishment of service, or for the re-establishment of service should service be disconnected at the request of the customer, or for any other reason which is the responsibility of the customer.
B. The Utility shall charge a Collection Fee in the amount of $20.00 when an account becomes delinquent and a Utility worker must make a premise visit. This fee shall be assessed whether the electric service is disconnected or left on. If an account becomes delinquent three (3) or more times in a calendar year, the Collection Fee will increase to $30.00 for the third and any subsequent occurrences.
The Utility collection person is not authorized to collect monies from delinquent customers. The collection person may, at the discretion of office personnel, leave service to allow the customer a payment opportunity in the office.
6. Billing and Collections
A. Bills are mailed by the Utility the first of each month and are due on or before the 20th. Payments not received by the 20th will be considered late. A 5% late payment charge will be applied to all late payment until the customer's account becomes delinquent and disconnected at which time a penalty will be assessed at a rate of 10% per annum on the unpaid balance. Customers with payment agreements shall be assessed 10% per annum on the unpaid balance.
B. The Utility will send a second notice to those customers from whom payment has not been received by the 20th.
C. In addition to the 5% late payment charge assessed for payments received after the 20th, any payment not received by the 25th will be considered delinquent.
D. Delinquent services shall be subject to disconnection for nonpayment. The Utility will make every reasonable effort to contact the customer to obtain payment and to avoid disconnection. However, after the 25th of the month, the customer's service may be disconnected without further notice, and the Utility shall not be responsible for any damages resulting to customer's property or premises by virtue of the disconnection of service.
E. The Utility will make every effort to ensure that each customer receives a bill for service each month. However, the Utility shall not be responsible for problems with the postal service, acts of God or other contingencies which may delay or prevent receipt of a bill. Any customer not receiving a bill during the first seven (7) days of the months should call the Utility's Business Office. Failure to do so and to pay on time will subject the customer to the penalties provided under paragraphs C and D of this regulation.
7. Metering Customer Service
A. Except for street or security lighting or unusual circumstances negotiated with the Utility, all services shall be metered.
B. Each point of delivery is a separate service and will be metered separately. If customer requires more than one type of service, each service will be metered and billed separately. Under this requirement Page Electric utility would not furnish two separate voltages to the same building or residence. For example: a 120/240 single phase service plus a 120/208 three phase service on the same building or residence would not be allowed. Meter reading from separate services may not be combined. (REF. National Electrical Code 1987 Edition, Article 230.2 including exceptions 1-7.)
C. Each premise is normally metered and billed separately. However, adjacent and contiguous premises not separated by private or public property or right-of-way, which is operated as a single enterprise under the same name and as part of the same business, may, at the discretion of the Utility be considered as a single premise.
D. Sub-metering of service and extensions or additions may be permitted if approved by the Board.
E. The metering and service equipment is the property of the Utility. Any tampering with the metering or service equipment for the purpose of defeating, compromising or impairing the accuracy or effectiveness of the equipment shall subject the offending party to all relevant criminal and civil sanctions established in the Arizona Revised Statutes, or any other legal or equitable remedy which the Utility is authorized to assert.
F. Metering equipment must be accessible to the Utility at all reasonable times and may not be blocked or enclosed by the customer.
G. The customer shall provide and install, at no cost to the Utility and in accordance with Utility's service, standard meter sockets and/or metering cabinets in a suitable location as determined by the Utility.
8. Termination of Service
A. The Utility may, without liability for injury or damage, disconnect service to any customer for any of the reasons stated below provided the Utility has given the customer constructive notice of its intention to do so:
1) Violation of the Utility's tariff.
2) Nonpayment of bills including any required fees or deposits.
3) Breach of any contract for service.
4) Denial of reasonable access by Utility personnel to equipment.
5) When necessary to comply with any governmental agency having jurisdiction.
6) Failure of a prior customer to pay a delinquent bill for service where the prior customer continues to reside on premises.
B. The Utility may, without liability for injury or damage, disconnect service to any customer without advance notice under any of the following conditions:
1) The existence of an obvious hazard to the safety or health of customer, general public, Utility personnel or equipment.
2) Utility has evidence of meter tampering or fraud.
3) Utility has evidence of unauthorized resale or use of electricity.
C. Service will not be restored until the reasons for its termination have been corrected.
9. Payment Agreements
A. Payment agreements for deposits, delinquent accounts and other liabilities will be considered subject to the approval by the General Manager.
B. Customers who make payment agreements to continue service but fail to meet the terms of payment will be subject to having their service disconnected without further notice.
C. Payment agreements for customers who have failed to meet a previous agreement and are requesting additional payment agreements must have the approval of the General Manager.
D. Abuse of the payment agreement policy to avoid service disconnection will not be tolerated.
10. Assumption or Acceptance of the Service of Another Customer
A. In the event a customer has a spouse, adult child or other family member, roommate, subtenant, co-tenant, or other individual who is not listed on the Application for Electric Services as a co-applicant but who resides in the premises served by the Utility and assumes or accepts electric services to such premises (an "Unlisted Co-Applicant"), then the Unlisted Co-Applicant, the customer, and any or all listed co-applicants, shall be jointly and severally liable for any and all payments due on the customer's account which cover electric service during any time period when the Unlisted Co-Applicant resides, or resided, in said premises, and the Unlisted Co-Applicant shall be liable in all other respects the same as if the Unlisted Co-Applicant were a regular authorized customer of the Utility.
B. In the event a customer vacates a premise served by the Utility without notice to the Utility so that the service may be disconnected and appropriate entries made in the records of the Utility, and in the event another person or legal entity should continue to receive service at the premises and submit payment for the service which is in the name of the previous occupant, then the person or entity so doing shall become liable for the service from the last meter read and jointly responsible with the original customer for any and all payments on the account which shall become due as of the date of the unauthorized assumption and shall be liable in all other respects the same as if he or it were a regular authorized customer of the Utility.
C. In the event a customer should have an account for service in a business name where the person signing for service is the owner of the business or an authorized officer of the company, and in the event that the owner should cease to operate the business or should sell the business to another party or should rent or lease the business to another party to be operated by him and the original name of the business is retained, then the owner or the party who signed for service as an officer of the company must notify the Utility in writing of the change in ownership or operation. Failure to give such notice shall cause the original signer for service to remain responsible along with the party assuming the service, jointly and severally, for any liability arising with regard to the service.
11. Service Interruptions
A. In the event of a service interruption to customer's premises, the customer should ascertain, if possible, that the problem is not with his lines or equipment. If the problem is not with the customer's lines or equipment, he should notify the Utility immediately.
B. The Utility will make every attempt to maintain safe, reliable and continuous service. However, the Utility shall not be liable for damages occasioned by fluctuations, interruptions or curtailment of electric service unless due to willful misconduct or gross negligence on the part of the Utility.
C. At those times when it is necessary to interrupt service to make necessary repairs or improvement to the system, notice will be given to the affected customers if time permits. Otherwise the Utility reserves the right, without liability, to make such interruptions to service as are considered necessary by the Utility to maintain the integrity of the system.
12. Testing Customer's Meters
Metering equipment is tested for accuracy on a periodic basis by the Utility. However any customer who believes his meter is inaccurate may request a meter test if such request is made no more frequently than once in any twelve (12) calendar months and provided the customer pays a meter test fee, in advance, in the amount of the actual cost of the meter test. In the event the meter is found to be in error by more than ±3%, the fee shall be refunded to the customer and his bill shall be adjusted for the time during which the meter error is known to have existed but in no case to be longer than twelve (12) months.
If the meter is fast in excess of ±3%, the amount in excess of 100% accuracy shall be refunded to the customer. If the meter is slow by more than the ±3%, the deficiency shall be billed to the customer.
If the meter is within ±3% of 100% accuracy, the fee shall be retained by the Utility.
In any event the meter shall be adjusted as close to 100% accuracy as practicable.
13. Alterations in Customer's Premises
In any remodeling or alteration of a customer's premises which necessitates the relocation of a meter or service equipment in order to maintain their accessibility, the customer shall be required to pay the cost associated with such relocation. The minimum relocation fee shall be $15.00 for the disconnect and reconnect fee. The customer shall notify the Utility prior to performing any such remodeling or alteration.
The relocated meter or service equipment will comply with all local codes.
14. Relocation or Alteration of Utility's Service Lines or Other Facilities
A. Alterations or relocation of the Utility's facilities shall be solely at the discretion of the Utility and no such alterations or relocation will be performed if to do so would, in the judgment of the Utility, adversely affect the Utility's system.
B. The cost of altering or relocating the facilities of the Utility in those instances where to do so would not adversely affect the Utility's system and where the Utility is amenable to such alteration or relocation shall be paid for in its entirety by the requesting party.
C. Facilities which have been in service for more than seven (7) years for which there is no recorded easement and/or facilities which exist on property purchased by customer subsequent to the installation of such facilities wherein the customer and constructive notice of the existence of such facilities prior to the purchase of said property, shall not be relocated or altered except at the expense of the requesting party and as otherwise provided in A and B of this rule.
15. Electric Service Entrance Requirements
A. Prior to being connected to the Utility's service line, the premises being served shall have been inspected and certified to be in compliance with applicable codes and by the authority having jurisdiction.
B. The location of the service entrance shall be determined by the Utility and shall be the most suitable and economical location with respect to the Utility's service facilities or distribution lines. A customer desiring a different location shall pay any cost differential associated therewith.
C. Prior to the commencement or construction of any structure requiring electric service, the customer will contact the Utility's office.
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